Casework Support Officer

Role Overview & Responsibilities

The post holder will be part of a busy team that deals with the payment of Discretionary Housing Payments (DHP’s) and the Delivery of Local Welfare Provision (LWP) in the form of Crisis Support and Community Care Support.

The role will be to provide support to the Caseworkers in the decision making of DHP’s and supporting the delivery of LWP. Both DHP and LWP will involve communication with customers, internal and external providers and working to targets and deadlines to achieve delivery of the service.

The post will also include the collection of management Information data in relation to the service.

This post is exempt from the rehabilitation of Offenders Act 1974 and therefore will be subject to a DBS check from the Disclosure and Barring Service.

For a full job description, person specification and to apply, please visit North East Jobs.

Previous applicants need not apply.

Please note that CVs are not acceptable.

Please note that all communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, including your invitation to any online assessment you are required to undertake and your invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other means. Please remember to check your junk mail items.

Job Types: Full-time, Permanent

Salary: £21,575.00-£21,968.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Flexitime
• Sick pay
• Wellness programme

Schedule:

• Flexitime
• Monday to Friday

Work Location: Hybrid remote in Sunderland

Reference ID: 239258