Customer Service Administrator

Role Overview & Responsibilities

Customer Service Administrator

Are you looking for an ongoing temporary IT administration role? If you are then this could be the role for you. Are you based in or around the Uttoxeter area? Do you work well under pressure and have great attention to detail? If so, this could be the perfect role for you! The hours of work are Monday - Thursday 08:30am - 17:00pm and Friday - 8:30am - 16:00pm.

Pay rate is £11.28 per hour. This is not a work from home role so you need to live within the location.

Do you have the following…

Experience Required:

· Excellent customer service skills and telephone manner

· Knowledge of Microsoft Office packages including excel

· Administration of internal IT Systems

· Great organisational skills

· Attention to detail

· Flexible to support the team’s objectives

· Microsoft Windows 10

· Office 365 Administration and troubleshooting

· Ability to understand software installation

· Ticket Management & Prioritisation of dealing with customers/end users

· Talking users through issues on the phone or at desk or logging if required

· Administration of internal IT Systems

· Can do attitude

· Excellent time keeping

Desirable Experience:

· Previous IT Support experience

· Understanding of M365 (Outlook, Teams, SharePoint)

· IOS / Intune experience

· Understanding of IT Systems and Processes

· Service Desk Ticket Management

· Ability to work in a fast-paced demanding service desk

Job Types: Full-time, Temporary contract
Contract length: 2 months

Salary: £11.28 per hour

Benefits:

• Discounted or free food
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Uttoxeter: reliably commute or plan to relocate before starting work (preferred)

Work Location: One location