Hotel Receptionist

Role Overview & Responsibilities

The Beeches Hotel is looking for a full-time receptionist to join our team.

As a receptionist, you will be ensuring every guest has a great experience from the moment they arrive at the hotel to when they leave.

Your duties will include:

· Welcoming guests and checking their details against their bookings

· Allocating guests their rooms and taking payments

· Answering phone calls from prospective customers and guests

· Taking bookings and completing the booking process using our PMS system

· Taking enquiries for parties, funeral gatherings and meetings and completing the booking process

· Completing administrative tasks such as filing and photocopying and invoicing

· Responding to requests for help and information

· Preparing room bills and ensuring prompt payments

· Checking guests out, taking payments and returning deposits

Who we are looking for…

· Good Problem-solving abilities

· Strong communication and interpersonal skills

· Excellent customer service skills

· Flexibility and the ability to respond appropriately to changing situations

· Able to work with discretion and sensitivity

· The ability to maintain professional standards under pressure

· Excellent administration and organisational skills

· Strong IT skills and knowledge of booking systems and software would be an advantage, but not essential

What we offer in return…

· Competitive Salary

· Meals on Duty

· Use of our Gym & Spa facilities

· Staff discount

Varying Shift pattern of mornings from 7am-3pm and evenings from 3pm-11pm. Weekends and Weekdays.

Experience in a similar role is desired but training may be given to suitable candidates.

Job Types: Full-time, Permanent

Salary: £14,500.00-£22,000.00 per year

Benefits:

• Gym membership
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Work Location: One location