Hotel Receptionist

Role Overview & Responsibilities

www.theliner.co.uk

Are you looking for a new opportunity? Do you have a passion for Hospitality? Would you like to work for one of Liverpool’s premier Independent Hotel’s? If so, then we have an exciting opportunity for a suitable candidate. The position is full time (40 hours per week) with a fixed hours contract.

The Front Desk Team are central to Hotel operations overseeing the Front Desk from 7am until 11pm, 7 days per week. We are looking for someone who thrives on providing excellent standards of customer service in a busy and demanding environment. The successful candidate must be fully flexible and be able to work early shifts, late shifts including weekends.

As a member of our Front of House Team, your key responsibilities will be;

• Promoting and delivering the Liner’s mission statement “we will exceed your expectations”
• Being central to guest relations ensuring all guest requirements are dealt with efficiently and professionally.
• Communicating with other Hotel Departments to ensure all aspects of our mission statement are delivered
• Overseeing all guest arrivals and departures
• Handling Reservations via telephone, email and via our on-line sales channels
• Processing payments, ensuring all relevant paperwork is completed in line with financial procedures.

Previous experience in a 3 or 4 star Hotel is essential with experience of the Opera PMS system preferred.

If you feel you can offer an exceptional levels of customer care and have what it takes to be part of our dynamic team, please forward your CV and covering letter.

As a Liner Hotel employee you will benefit from the following;

• Employee Discount of 30% on all Hotel services
• Complimentary on site staff car parking
• Contributory Pension Scheme
• Full Uniform provided

Job Types: Full-time, Permanent

Salary: £21,673.00 per year

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Experience:

• Hotel & Accommodations Guest Services Staff: 1 year (preferred)

Work Location: In person