Guest Relations Manager

Role Overview & Responsibilities

About us

The Mandrake is an award winning Luxury boutique, Soho situated hotel offering our guests an elegant and arty setting within a buzzing vibe, DJ’s and live music venue – a perfect place to celebrate.

We are looking for the best-talented people in town, that can bring their expertise, knowledge, and passion along with their COOL PERSONALITY, STYLE, and CHARACTER along with dedication and passion for customer service

We are seeking a passionate Guest Relations Manager to join our team. You will be responsible for creating an exceptional guest experience from the moment they arrive until they depart.

Responsibilities:

• Ensuring that all guests receive a warm welcome and that their needs are exceed throughout their stay
• Coordinating with other departments to ensure that all guest requests are fulfilled in a timely and efficient manner
• Develop and implement strategies to enhance guest satisfaction and loyalty
• Manage guest complaints and feedback in a timely and professional manner
• Develop and maintain relationships with guests to ensure repeat business
• Performing reception and concierge duties
• Performing other duties as assigned
• Ensure compliance with hotel policies and procedures

Requirements:

• Minimum of 1 years of experience in a similar role in a luxury hotel
• Strong communication, interpersonal and organizational skills
• Excellent problem-solving and decision-making skills
• Knowledge of hotel operations, including front desk, housekeeping, food and beverage, and concierge services
• Proficiency in Microsoft Office and Opera PMS

If you are a passionate and hospitality professional, with a desire to work in a unique luxury boutique hotel, we would love to hear from you!

Job Types: Full-time, Permanent

Salary: £30,000.00 per year

Benefits:

• Canteen
• Company events
• Company pension
• Employee discount
• Health & wellbeing programme

Schedule:

• 12 hour shift
• Day shift
• Holidays
• Weekend availability

Supplemental pay types:

• Commission pay
• Tips

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person