Front of House Staff

Role Overview & Responsibilities

Job description

THIS JOB IS BEING POSTED ON BEHALF OF OUR CLIENT THE OAK TREE INN IN BALMAHA.

Job Description:

To assist in all operational aspects of the front of house service and ensure the smooth running and exceptional customer service.

Role Responsibilities: All responsibilities carried out in line with company SOPs (Standard operating procedures).

• Set up and maintenance of all restaurant service areas, always keeping clean and safe.
• Receipt of deliveries.
• Welcoming of guests to the business.
• All hot and cold beverages made to the highest standards, in line with the business SOPs.
• Serving of meals/drinks to guests.
• Notify the Manager or his/her deputy where stocks/supplies are low.
• Serving and preparing of various food items as the business needs require.
• Adhere to all business standards in every interaction with members and guests, colleagues,
• other members of the Fraser of Balmaha team and external suppliers and contacts.
• Manage all payment transactions in accordance with the company financial policies and
• procedures and to handle all transactions with diligence, honesty and integrity.
• Support colleagues at peak times and to undertake any extra operational duty which might be
• reasonably required, to ensure customer expectations are met at any of the Fraser Of Balmaha units.
• To participate in performance reviews with the Manager and to work towards objectives/goals set by the Manager, and to improve any areas of performance felt necessary by the Manager, in order to maintain an excellent level of service to customers.

Skills & Experience

• No experience required; all training will be provided.
• A real and genuine passion for customer service.
• Great listening skills.
• Organised and able to prioritise multiple tasks.
• Basic knowledge of food and drink, able to talk passionate about your favourite experiences.
• Patience when dealing with all people, team members and guests

A B O U T U S

Frasers of Balmaha is a family run hospitality business, dedicated to
providing high quality food, drink and accommodation, in a welcoming
and relaxed atmosphere.

We seek to generate profit to allow us to finance the continued growth and
development of our employees, our community, and our quality products,
whilst maintaining a friendly, fair, and creative working environment. We
embrace diversity, new ideas, honesty, and hard work.

V A L U E S
F amily
R esilience
A bove and beyond
S ustainability
E xcel
R esourceful

WHAT’S IN IT FOR YOU?
We are an accredited Actual Living Wage employer. As a family run business, we seek to generate profit to allow us to finance the continued growth and development of our employees, our community, and our quality products, whilst maintaining a friendly, fair, and creative working environment. We encourage and embrace diversity, new ideas, honesty, and hard work.

Job Types: Full-time, Part-time, Zero hours contract

Salary: £10.18 per hour

Day range:

• Monday to Friday
• Weekend availability

Physical setting:

• Bar
• Hotel
• Restaurant

Shift:

• Day shift

Work Location: In person