Driver Onboarding Specialist

Role Overview & Responsibilities

Forget queues, added expenses, or trips before the trip. Think first-class cars and door-to-door service by Jaguar Land Rover.

You book. We deliver and collect. No check-in counters and everything is included in one price. This is what car rental should be.

You, a road trip, and the car you actually wanted to drive.

Powered by Jaguar Land Rover, THE OUT provides next-level car rental service. Car rental as it should be. Our 4.8/5 Trustpilot score demonstrates the strength of the service. Offering a unique and ever-changing fleet of cars from the iconic Defender and Range Rover to the all-electric Jaguar I-PACE and convertible F-Type.

“Jaguar Land Rover’s THE OUT is the ultimate car rental service” GQ Magazine

To find out more have a look at www.theout.comor search @theout.uk on Instagram.

As THE OUT grows, so does our fleet and operational teams across London. We are looking for people who want to be part of a fast growing start up, working with premium cars and managing a team of Driver Representatives.

Role Purpose

Being part of the Operations Team, the Driver Onboarding Specialist will be responsible for the sourcing, onboarding, engagement, and off-boarding on demand driving service providers. The Driver Onboarding Specialist contributes to the objective of scaling up THE OUT’s booking fulfilment operations.

Key tasks and responsibilities

• Work with the Operations Manager to provide a consistent supply of driver capacity
• Be the main point of contact and handle all inquiries from On Demand Drivers
• Ensure new On Demand Drivers are onboarded effectively and understand clearly the obligations detailed in the service contract (such as safety, on-time delivery, delivery vehicle requirement, customer experience etc).
• Create and update training materials
• Build and maintain strong relationship with On Demand Drivers. Gather their feedback and contribute to operational improvements.
• Monitor On Demand Drivers performance and identify issues and propose initiatives to solve them
• Prepare reports and analytics to measure operational effectiveness and use the insights gathered to drive decision making
• Bring in new ideas and anticipate future threats and opportunities.
• Collaborate with internal teams to ensure that our On Demand Drivers receive the best experience
• Assist the Fleet Team with day-to-day tasks whenever is necessary

Requirements

We are looking for a candidate who:

• Has a passion for exceptional customer service with the confidence to lead from the front
• Is passionate and knowledgeable about cars
• Is a natural team player – always reliable, displaying genuine commitment to the business, communicates openly and with confidence, respects others
• Has strong organisational skills, accuracy, and attention to detail
• Is flexible to work on weekends

Skills & Qualifications:

• Ownership of a full clean GB or EU driving licence held for a minimum of 24 months
• Previous experience in a similar role, onboarding or trainer
• Previous experience in a fast-paced environment – no two days will be the same and ability to think on your feet is very important
• Solid writing skills to produce clear and effective documentation and reports

What we offer

• Annual performance bonus scheme
• 25 days holiday (excluding Bank Holidays) plus a day off for your birthday
• Enrolment into Company Pension Scheme
• Employee discount on rentals
• Potential to grow inside a fast-paced start-up environment

Job Types: Full-time, Permanent

Salary: From £30,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• Gym membership
• Referral programme
• Sick pay
• Work from home

Schedule:

• Weekend availability

Supplemental pay types:

• Yearly bonus

Licence/Certification:

• Driving Licence (required)

Work Location: Hybrid remote in London