Hotel Receptionist

Role Overview & Responsibilities

Do you have excellent customer service skills and attention to detail? Would you like to join a prestigious 5 red-star hotel where you can earn a share of the monthly discretionary service charge in addition to your salary?

The Royal Crescent Hotel & Spa is seeking a new Receptionist to join the exceptional Front of House team.

We are looking for someone who has excellent interpersonal skills to ensure that guests have the very best experience during their stay. Experience of hotels and knowledge of booking systems would be an advantage, although full training will be provided.

The main purpose of the job is as follows: -

• To greet guests in a warm, friendly and professional manner
• To escort each guest to their accommodation, explaining the facilities throughout the hotel
• To record guest details and input onto the system
• To liaise with all departments regarding guest requirements ensuring all requests are handled promptly
• To accept and process payments
• To make reservations if required
• To handle all incoming telephone calls
• To work closely with other team members to ensure a unique guest experience

We offer a range of benefits including: -

• A monthly share of discretionary service charge
• Pension scheme
• Recruitment referral scheme
• Employee Assistance Programme
• 50% discount on food and beverage

This is a full time position of 40 hours per week, which will involve frequent evening and weekend work.

Job Types: Full-time, Permanent

Benefits:

• Discounted or free food
• Employee discount
• Referral programme

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus scheme

Work Location: In person