Customer Service Advisor

Role Overview & Responsibilities

Customer Service Adviser

Are you passionate about people and want to help us shape the future?

​We have exciting opportunities within our ambitious and growing Customer Contact Centre team based in the heart of Wales! Our customers and people matter to us the most, and so we are looking for colleagues who are committed, enthusiastic and eager to develop their skills in a progressive environment.

The Royal Mint is famous for making coins, but we make so much more. As the home of precious metals in the UK, we’re championing British craftsmanship, pioneering new ways to offer sustainable gold and growing our business internationally.

There’s never been a better time to join!

Your role with us

You will be responsible for helping The Royal Mint to deliver a premium customer experience by fulfilling customer requests in a timely, personable manner. You will act as the voice of The Royal Mint, working across an array of contact channels to problem solve, advise, and deliver excellence for our customers.

We are looking for individuals who are passionate about delivering an exceptional service, whilst using a range of communication styles to personalise the experience for all of our customers. You do not need any previous experience, but you will need a positive attitude, a friendly personality and be able to remain calm under pressure whilst being able to see things from the customer perspective. We will teach you all the product knowledge you need to help you be brilliant!

The contact centre is open 7 days per week between 0700 and 2200. You will work 8 hour shifts between these times on a rotated shift. If you work a weekend, you will get a day off in the week! Our shift pattern is tailored to help our customers, whilst maintaining a great work life balance for our team.

Help us change and innovate

Equally as important as your experience are the qualities that you possess and can share with us. Our business is continually changing, and we face many challenges as we progress. We are looking for people who are innovative, performance focused and who want to be part of a successful team.

What we offer you

• Flexible working: from completion of training plan - balanced between on-site and remote
• Professional development opportunities
• Professional membership fees paid
• 25 days holiday plus bank holidays
• Generous pension scheme – with the ability to adjust your contributions
• Access to salary sacrifice schemes, such as IT, cycle to work and car leasing schemes
• Our Hapi App offers retail and leisure discounts, plus employee assistance/wellbeing programme in partnership with Health Assured
• Ability to join and use our onsite gym, which is run by employees within The Royal Mint + access to onsite occupational health support and physio
• Opportunities to get involved in supporting our chosen charity and paid time to take part in volunteering via our ‘Give a Day’ incentive

Please click on the ‘Apply Now’ button below if you feel you have the enthusiasm and passion for customers that would be of interest to us.

Job Type: Permanent

Salary: £21,232.00-£23,728.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking
• Profit sharing
• Sick pay
• Work from home

Schedule:

• Every weekend
• Weekend availability

Ability to commute/relocate:

• PONTYCLUN: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in PONTYCLUN

Application deadline: 24/05/2023
Reference ID: RM541N