Telesales Agent

Role Overview & Responsibilities

Telesales Agent - Commemorative

Your role with us:

To be responsible for managing the accounts of customers and providing a premium customer experience by building relationships with customers of high potential value and growing these accounts to move into the Mint Marque Account Management Service.

We are looking for people who have:

• Experience within a sales environment
• Excellent oral, aural and written communication skills
• Exceptional customer service skills
• Experience of outbound selling and account management
• Demonstrable experience in managing customer accounts and delivering to a sales target

We are looking for people who are:

• Able to continually achieve productivity and performance targets by upselling products
• Experienced in being the main point of contact for customers accounts
• Professional and confident in the working environment
• Enthusiastic and motivated to achieve targets

More information and employee benefits:

• Working within a flexible hybrid-working model (optional), a blend of home working and an office presence two / three days a week
• Supportive and sponsored professional development opportunities + reimbursement of professional membership fees
• 25 days holiday + bank holidays
• Generous Pension Scheme – with the ability to adjust your contribution amount
• Automatic enrolment to The Royal Mint’s Life Assurance Scheme
• Access to free onsite car parking and canteen proudly serving Costa Coffee
• Access to various salary sacrifice schemes e.g. Technology, Cycle to work, Pendragon Car Leasing Scheme
• Automatic access to our Hapi App offering retail and leisure discounts, and employee assistance/wellbeing programme in partnership with Health Assured
• Ability to join and use our onsite gym, which is run by employees within The Royal Mint + access to onsite occupational health support and physio
• Opportunities to get involved in supporting our chosen charity and paid time to take part in volunteering via our ‘Give a Day’ incentive

Job Types: Full-time, Permanent

Salary: £22,985.00 per year

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Life insurance
• On-site parking
• Sick pay

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Pontyclun, CF72 8YP: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Pontyclun, CF72 8YP

Application deadline: 21/04/2023
Reference ID: RM531