Customer Service Assistant/Receptionist

Role Overview & Responsibilities

About us

The Scan Clinic is a multiple award-winning and leading renowned private health clinic based in East London. This is a fantastic opportunity to join a prestigious clinic with excellent career prospects and generous staff benefits.

Our work environment includes:

• Modern office setting
• Wellness programs
• Growth opportunities

About the Role:

As a Customer Service Representative, you will be taking inbound calls from our customers and helping them with questions they may have about their domain registrations. The ideal candidate for this position requires excellent customer service skills, is extremely detail-oriented and follows company policies for each task.

The role falls under several categories including Healthcare Assistant, Administration Assistant, Customer Services and Sales Assistant.

Your duties will include (but are not limited to);

• Handle all front-line sales, bookings and general enquiries on the telephone and with clients in the clinic.
• Following up on booking and sales leads
• Routine reception and administration duties
• Assist Clients, Clinicians in the clinic
• Filing and inputting data onto the computer system.
• Assist the Medical Practitioners.

About You:

We're looking for an energetic, experienced and well-spoken Customer Service Representative to join our team. The successful candidate will have several years of customer service experience and a firm grasp of technical knowledge. You'll be working with a progressive firm that is currently seeking to grow its customer base, so we are ideally seeking individuals who are both committed to technical excellence and like to work with cutting-edge technology. A passion for great customer service is necessary along with the following skills and experience:

• A proven track record of success in a customer-focused role.
• The ability to interact and engage with customers via phone, email and in the clinic.
• The ability to work on your own initiative and able to cope with changing priorities.
• Confident and professional attitude and manner.
• Fluent in English and Computer literate
• Highly organised with good time management

Job Type

Part-time (18 -25 hours) and Full time (37.5 hours) can be considered along with part-time to full-time progression after successful completion of training.

Work Schedule

Monday to Saturday - (If full time then an additional weekday will be given off e.g. Tuesday - Saturday, with Sunday- Monday off). Hours are typically between 9 am - 5 pm, one evening up to 8 pm may be required in future.

Location

Must be local to Gants Hill/ Ilford or live within 30 minutes commute.

Job Types: Part-time, Permanent, Graduate
Part-time hours: 18-25 per week

Salary: £10.00-£11.00 per hour

Benefits:

• Company pension

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Commission pay
• Performance bonus
• Tips
• Yearly bonus

Ability to commute/relocate:

• Ilford: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)

Language:

• English (preferred)

Work Location: One location

Expected start date: 29/03/2023