Medical Receptionist

Role Overview & Responsibilities

The Whitehorse Practice in Croydon is looking for a Receptionist

for 21 hours per week Monday – Friday (2 AM& 2 PM)

Practice opening hours are 08:00 am-18:30pm

Extended Access Hours are 18:30 pm – 20:00 pm

Essential skills include

· Good verbal and written communication

· An excellent telephone manner

· Ability to use own initiative

· Being able to quickly adapt combined with a willingness to learn is essential

Desirable

· Cover for additional shifts

· Good computer skills are desirable and previous experience within a similar role would be an advantage.

Please apply with CV and personal statement.

Job Description - Medical Receptionist

Under direct supervision of the Reception Supervisor, Reporting to Practice Manager

• Reception shift start at 08:00 or 13:15, all receptionists are to be available 15 minutes prior to start of shift
• Opening of premises: switch off burglar alarm, check heat/lights, check consulting rooms – using checklist *Must be completed and Initialled
• Closure of premises at the end of the day, ensure the building is totally secured, lights off and alarm activated
• Receptionist are responsible for clocking in and out at the beginning and end of shifts
• Monitor the appointment system and report any problems
• Ensure that consulting rooms are checkedand stock replenished before each session
• Ensure that reception stock such as forms etc. are available in reception
• Ensure that appointments are booked accurately with relevant patient details
• Ensure that patients without appointments, but who need “ urgent consultation” are seen in a logical and non disruptive manner
• Advise patients of relevant charges for private services, accept payment and issue receipts for same
• Respond to all queries and requests for assistance from patients and other visitors
• All home visits require a telephone triage prior to booking an appointment.
• All receptionists must know how to utilise HUB appointments, paramedics and referring to district nurses
• Ensure correct information is given to patients on practice processes and requirements such as Registration processes, Clinics & various Services available at the practice.
• Register new patients on the EMIS registration screen.
• Action repeat prescription requests
• Action requests for Hospital transport
• Ensure Reception and Waiting areas are infection control compliant at all times.
• Report any problems with utilities such as Telephones, Heating etc.
• Complete /Attend all suitable training courses and in house training provided by the practice
• All receptionist must attend meetings when informed.
• All receptionist are responsible for the security of their individual log-in details
• All receptionists are required to know the names of practice “Leads” such as Safeguarding, Sepsis, Domestic Violence, FGM etc.
• All practice staff are responsible for Safeguarding (Vulnerable Adults & Children) and must know who to contact should they need to escalate a concern. ( Safeguarding flow chart and contact information on notice board)
• All receptionists should familiarise themselves with the lay out of the property and must know where their nearest fire exits are.
• All fireexits must not be blocked.
• Action tasks promptly
• Flexibility is a requirement and a priority of all receptionists needing to cover annual leave and sickness.
• Receptionists should take note of changes to practice process, policies or procedures via Memos or email sent from the manager’s office.

Note: Extended Access evening shifts can start from 14:00pm onwards and ends at 20:00 latest.

Job Types: Part-time, Permanent
Part-time hours: 20 per week

Salary: £10.00 per hour

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (required)
• Medical Receptionist: 1 year (required)

Shift availability:

• Day shift (required)

Work Location: In person

Expected start date: 03/07/2023