Fulfillment Solutions Manager

Role Overview & Responsibilities

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

About the Team
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. We are looking for a solutions manager to join the logistics team, responsible for fulfillment solutions planning and design, both short-term and long-term.

Responsibilities

• Be responsible for UK fulfillment and logistics planning and solution design. Regarding different stages of e-commerce development and different categories, work with cross functional teams to identify pain points, design the optimal solutions and optimize processes, procedures and system to gain better performance for platform, merchants, consumers, creators, institutions and ecology.
• Solutions include but not limited to fulfillment system feature, Value Added Service, warehouse network design, order allocation, WMS (Warehouse Management System) design, etc.
• Coordinate with internal and external teams, resources and channels, ensure the designed solution is launched with high quality and rollout as planned.

Qualifications

• Bachelor degree or above, more than 5 years of working experience in UK e-commerce warehousing and fulfillment industry. Familar with warehouse SOP and system logics. System or process building from scratch is a bonus, including WMS (Warehouse Management System).
• E-commerce thinking, customer-oriented, spirit of exploration, strong sense of responsibility, strong data analysis skill and project management skill, and rich experience in cross functional communication and coordination

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.