Customer Service Advisor

Role Overview & Responsibilities

Based in Cumbernauld, TPS Healthcare is a leading distributor of medical, surgical & pharmaceutical products to hospitals throughout the UK. Our logistics solutions are dedicated to healthcare supply chain management. Due to continued growth, we are now looking to expand our customer service team and are currently recruiting for a Customer Services Advisor.

LOCATION: Cumbernauld, Glasgow

DEPARTMENT: Customer Services

REPORTS TO: Customer Service Manager

HOURS OF WORK: 8.30am - 5pm Monday to Friday (37.5 hours per week)

Principal Duties and Responsibilities:

The main responsibility and objective of the role is to work as part of the TPS Healthcare customer service team, providing first class customer service to all of our customers.

The principal duties and responsibilities for this position include:

• Managing your own individual customer accounts, secondary accounts and working as a team to meet the customer and business expectations
• Processing customer orders via Telephone, Fax, E-Mail & EDI
• Adherence to all procedures and SOP’s
• Responding to all requests in a timely manner
• Utilising E-Commerce
• Ensure back orders are reported as agreed on a daily basis
• Working with the Sales & Operations Team to oversee the customer ordering process.
• To assist in managing customer & internal reporting requirements
• Ensure pricing and UOM data is accurate on SAP
• Support Operations & Finance Team as required
• Ensure that master customer data is accurate on SAP
• Working with the sales team in management of customer catalogues and manage SAP updates as required
• Working with sales and procurement team in stock management including increases/decreases in demand or notifications of discontinued lines
• To have a pro-active involvement and desire to succeed in new projects and business development
• To provide input into development of processes & innovation within the department
• To provide a high degree of communication to all key internal and external stakeholders

The above represents a non-exhaustive list of the duties and responsibilities within the department. Other duties may be assigned by the Customer Service Manager.

Personal Specifications

- Excellent communication skills both written and verbal

- At least 1 year experience in a customer service position or similiar role

- Extensive experience using SAP would be advantageous, however full training will be provided

- Will have the ability to solve customer issues and resolve complaints using their own initiative

- The ability to think clearly in a fast paced pressured environment

- Demonstrate the ability to contribute and foster a positive team environment

- To work under minimal supervision

- The ability to work flexible hours including 8.30am weekday starts.

Job Type: Full-time

Salary: £20,000.00-£21,000.00 per year

Benefits:

• Company pension
• Life insurance
• On-site parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Glasgow, G68 0LL: reliably commute or plan to relocate before starting work (required)

Work Location: In person