Cleaning Contracts Manager

Role Overview & Responsibilities

Exciting opportunity to join our team!

Trinity Harper Cleaning Ltd is a local business based in Cambridge which provides a world class cleaning service with an industry leading team to ensure that we always exceed our customers’ expectations. Due to continued growth, we are currently recruiting a Contracts Manager to strengthen our management team in Cambridgeshire.

PURPOSE OF JOB:

• You will be expected to provide clear and directed leadership across your portfolio and ensure that all client requirements are met in accordance with the agreed contract specification.
• To build an effective partnership with the clients and colleagues.
• To assist on managing and expanding the existing team, delivering a high-quality cleaning service with a focus on always providing an excellent customer service.
• Ensure the company image is always maintained.

EXPERIENCE:

• Previous experience of leading teams of cleaners across several different sites and locations is essential, along with the ability to demonstrate focus on clients and delivering a quality service.
• Excellent communication skills with the ability to analyse and present information clearly at all levels.
• Effective people management skills when developing weaknesses and encouraging growth.
• Great time management and “can due” attitude.
• Full driving license is essential.

KEY RESPONSIBILITIES & DUTIES:

• Managing day to day delivery of cleaning services across multiple sites in Cambridgeshire.
• Accountable for adherence to company policies and processes across all locations and ensuring that all the colleagues operate in a safe manner and healthy working environment.
• Budgetary responsibility to maintain viability of contracts and operating region.
• Planning and managing teams to ensure all the contracts are fully supported.
• Ensure correct hours are being worked and recorded for payroll purposes.
• Ensure material stock levels are maintained and adhered to.
• Recruiting and training of new employees.
• Managing sickness and holiday cover.
• Managing any employee/disciplinary issues through consultation with Peninsula.
• Ensure high level of customer satisfaction and retention of contracts through closely monitoring standards on site(s).
• Liaise with customers on a formal and regular basis.
• Prospecting potential new customers.
• Surveying, quoting, and delivering and presenting proposal documents.

HOURS OF WORK:

• Monday—Friday totaling 50 hours per week typically 0530 – 1300 hrs and 1700-1930 hrs. You are expected to manage your own timekeeping and be flexible to the demands of both the business, staff, and clients.

SALARY AND BENEFITS:

• Annual salary - £41,600 (£16.00 per hour).
• Overtime rate (Weekends) £27.00 per hour.
• Holiday 25 plus 8 bank holidays.
• Company mobile phone.
• Company vehicle.
• Commission paid for New Customer Office Cleaning contracts.

Job Type: Full-time

Salary: £41,600.00 per year

Benefits:

• Company car
• Company pension
• Free parking
• Referral programme

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Cambridge: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Management in commercial cleaning: 7 years (required)

Language:

• English (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person

Reference ID: CM001