Customer Service Advisor - Email, Phone and Livechat

Role Overview & Responsibilities

Customer Service Advisor - Full Time/Permanent
Glasgow City Centre
£23,000
Hybrid working after initial training is complete

We are currently recruiting for a client who are a leading business within the communications industry. They are an award winning company and leading provider within several business markets.

Role:

• You will be speaking to clients via phone, live chat and email
• You will act as the prime customer contact point for all query types
• Keeping clients up to date throughout
• Escalating issues in a timely manner
• Handle and resolve end to end customer enquiries aiming for a first time fix
• Clearly communicate timelines
• Liaise with internal teams
• Actively manage the back office/admin to make sure that customer service levels are met

Apply now and a member of the team will be in touch to discuss your application!

Job Types: Full-time, Permanent

Salary: £23,000.00 per year

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Work Location: One location