Front of House Visitor Host

PLEASE NOTE THAT THE CLOSING DATE FOR THIS VACANCY HAS BEEN EXTENDED TO TUESDAY 28 MARCH 2023.

Are you a driven individual who is passionate about bringing history to life?

The Bodleian Libraries is looking for enthusiastic team players interested in delivering exemplary customer service to join our dedicated Front of House team. As a Visitor Host, you will work with a diverse range of people from varied backgrounds, delivering a world-class service for every visitor.

Putting visitors first, you will pride yourself on delivering engaging and informative guided tours to an international audience whilst proactively promoting and selling the Bodleian’s range of public offers.

You will have experience of working confidently under pressure in a customer-focused environment. You will also have clear communication skills with an ability to relate to visitors of all ages and nationalities.

This role involves working to a daily staffing schedule where you will be required to move around the different service point positions, walk groups around the site on guided tours, and lift and move lightweight equipment.

This is a permanent, part-time role working 15.7 hours per week (43% of full-time hours) on Tuesday, Thursday, and Sunday.

Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.

You will be required to upload a CV and a supporting statement as part of your online application. Your supporting statement should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. CVs alone will not be considered.

Only applications received online before 12.00 midday (GMT/BST) on Tuesday 28 2023 can be considered. Interviews are expected to take place during the week commencing 3 April 2023.