Front Desk Receptionist

Role Overview & Responsibilities

To be a successful Front desk Receptionist, you should have a pleasant personality, as this is a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus. Courtesy and good manners are the two prime requirements of a receptionist's job. The guests and the visitors should be treated courteously even when they are impolite. This, plus a friendly tone of voice, becomes all the more important in case of unavoidable delays.

a) Greet and welcome guests as soon as they arrive at the hotel.

b) Carry out check-in, check-out and general administrative tasks like payment collection.

c) Answer, screen and forward incoming phone calls.

d) Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).

e) Provide basic and accurate information in-person and via phone/email

f) Receive, sort and distribute daily mail/deliveries.

g) Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook).

h) Communicate with team members regularly to ensure seamless flow of information at the premises.

i) Perform other clerical receptionist duties such as filing, photocopying, keep inventory of stock etc.

j) Carry out Housekeeping duties from time to time as per requirements of the business.

Job Types: Part-time, Zero hours contract
Contract length: 10 months
Part-time hours: 30 per week

Salary: £10.00 per hour

Benefits:

• On-site parking

COVID-19 considerations:
Sanitizing gels all placed at public areas.

Ability to commute/relocate:

• Slough, SL3 7RL: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Reference ID: Front of House