Client Care Advisor

Role Overview & Responsibilities

An exciting opportunity has arisen to join our reception team in a busy small animal practice based in Walsall in the West Midlands. We are looking for an experienced, friendly and enthusiastic individual to join our reception team as a client care advisor.

The position will be full time working 30 hours per week - this will include late shifts working until 7pm weekdays and 1:3 weekends (Saturdays 9am-5pm and Sundays 10am- 4pm) .

You will be responsible for:

• Booking appointments
• Greeting clients and offering support
• Managing payments
• Making and receiving telephone calls
• Registering care plans
• Managing emails
• Completing daily task
• Maintaining the cleanliness of the waiting area
• Daily cashing up
• Smooth daily running of the practice
• Maintaining front of house standards to the highest level

Attributes required:

• Effective communication
• Excellent IT skills (training will be provided)
• Be able to work as part of a team and on own initiative
• Exceptional customer service skills and patient care
• Previous Veterinary Reception experience
• Ability to build good working relationships with clients and pet
• Professional and approachable
• Friendly, kind and caring
• Remain calm under pressure
• Ability to build good working relationships with colleagues
• Animal lover
• You will bring enthusiasm and drive to the role

In return we offer a competetive salary, pension scheme, holiday allowance, and benefits such as 20% discount at the VetGroup, Pets at Home and the Groom Room, in-house career develpoment and access to cash back and discount schemes.

Benefits:

• Company pension
• Employee discount
• On-site parking
• Store discount

Experience:

• Veterinary Receptionist: 1 year (preferred)

Work Location: One location

Application deadline: 10/04/2023
Expected start date: 24/04/2023