Customer Experience Team Leader

Customer Experience Team Leader

EFCTL-3457_1677075382

Salary Package: £30000 - £35000 per annum
Location: Milton Keynes, England
Consultant: Emma Foley
Posted: 22/02/2023

Description:

Who wouldn’t want to work for a good company, offering hybrid working, good working environment, and great benefits and on top of that work for a well-known market leader???

Wild are on the lookout for a Customer Experience Team Leader, this role with be to lead, motivate and develop a team of advisors.

Key Responsibilities:

• 
  Managing escalations
• 
  Have a good understanding of the regulatory processes in place
• 
  Carry out quality assurance checks
• 
  Roll out new processes and be a customer service ambassador
• 
  Recruit and on-board new employees
• 
  Monitor and manage team activity
• 
  Lead and support a team
• 
  Contribute to new business ideas to improve the customer service experience
• 
  Work closely with the Team Manager to help improve any processes

Experience:

• Managerial experience within an office environment
• 
  You will need to be proactive and driven to want the best out of a team
• 
  You will be motivated and a self-starter who likes to be hands on and get involved with all aspects of the department
• 
  Experience coaching and developing a team
• 
  Previously managed complaints
• 
  Worked in a FCA regulated role

Benefits:

• 
  25 days holiday plus bank holidays
• 
  Private Medical
• 
  Good Pension Scheme
• 
  Great maternity and paternity pay
• 
  Hybrid working
• 
  Childcare vouchers

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.