Receptionist

Role Overview & Responsibilities

RECEPTIONIST / FRONT OF HOUSE

MANCHESTER, TRAFFORD

PERMANENT

£22,000 - £24,000PA (OTE £26,400)

TUESDAY – SATURDAY (40 Hours)

HAIR AND BEAUTY SECTOR

Our client established themselves in May 2019 and is based in Trafford, a stones throw from the busy city centre. They hold a number of brands under the company that include Hair Salon, Laser Clinic and Hair Extensions all under the one roof, plus a laser clinic in Leeds and soon opening a new clinic in Cheshire.

Their lovely unit in Manchester has an outside garden, free parking, 5 minute walk from Trafford Tram stop and a bus stop right outside! So those without cars should be fine. No nightmare city parking! The team is made up of 8 staff, and expansion and growth is now their next goal.

They’re looking for an amazing person to enter our business within this crucial role as soon as possible. Training will be 1 week long and include learning the diary management software and a few other systems that they use.

We are looking someone with experience in a similar background and front of house experience is a must!

What’s on offer:

CONTRACT: Permanent position

LOCATION: Manchester, Trafford (M16)

SALARY: £22,000 - £24,000pa (OTE £26,400)

HOURS: 40 Hour contract

WORKING HOURS:TuesdayWednesdayFriday - 9:30pm – 5:30pm

Thursday 11am – 7pm

Saturday 9:30 – 5:30pm

What you’ll be getting up too:

• This role is the 'glue' within a salon/clinic keeping things running smoothly and organised and ensuring the best customer experience from the moment they walk in
• Greeting clients with a super friendly greeting as they walk in the door as the first person they will see at reception
• Checking them in, letting staff know their clients have arrived
• Offering drinks and refreshments throughout their salon journey
• Fielding around 20-30 calls daily and dealing with new bookings, appointments, changes etc
• Taking peoples bills at the end of service and letting the staff move onto the next clients ready for them ensuring all outstanding balances are resolved
• Calling sales leads that come in via Facebook funnel marketing within gaps and booking new appointments where possible
• Using our Phorest system salon/clinic software & CRM
• Managing the diaries and making sure the diary works with gaps, timings etc
• Taking photos and social media content, keeping things active on the stories etc
• Using Canva to create images for socials
• Keeping an eye on salon performance using our reports and database
• Cash management
• Making sure consultation forms are completed for all clients on our company iPad.
• General tidiness of the salon floor

What we’re looking for:

• Experience in a similar role of at least 1-2 years
• Friendly/ confident personality
• Organised individual
• Trustworthy and loyalty is top priority
• Very competent with emails, creating documents, spreadsheets etc and must be tech savvy and up to date with systems and modern technology
• Must be competent on social media platforms
• Key team player
• Good people person
• Not shy of sales work and calls
• A can do attitude!

Job Type: Permanent

Salary: £22,000.00-£24,000.00 per year

Benefits:

• Employee discount
• Free parking

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus scheme

Work Location: In person