Customer Service Advisor (Nightshift)

Role Overview & Responsibilities

We are currently working on behalf of our client who are a leading business in the commercial sector. Due to recent growth, they are now looking for Customer Service Advisor to join their team. If you are looking for a new role, please apply immediately.

Monday-Friday Nightshift 8pm - 4am

Key responsibilities:

• Handling inbound calls from consumers and distributors
• Addressing customer enquiries via telephone and email, providing quality advice and information
• Resolving queries and keeping customers updated on the status of their enquiry
• Processing inbound promotional claims accurately and efficiently
• Making effective use of down time by assisting colleagues with other tasks
• Setting an example to the team with a positive and professional attitude, delivering the highest level of customer service at all times
• Fulfilling any other ad-hoc duties

We are looking for a candidate who has the following skills and attributes:

• Experience within a Customer Service environment (preferred, but not essential)
• Experience with Microsoft Office products (e.g. Outlook, Excel)
• A passion to go above and beyond for customers
• Self-motivated and a professional attitude
• Excellent interpersonal and communication skills
• Flexible and highly motivated

Job Types: Full-time, Permanent

Schedule:

• Monday to Friday
• Night shift

Work Location: Remote

Reference ID: Nightshift Customer Service Advisor