VIP Host/Hostess

Role Overview & Responsibilities

· To work as a member of the VIP team in a designated room area, covering specific booths, and providing help and assistance where required

· Greet designated VIP guests and act as their main point of contact throughout the session

· Collect the coats/jackets of the VIP guests and place securely in cloakroom, ensuring the guests receive their cloakroom tickets, and return the coats to them, at their request, before they leave.

· Ensure you check on your VIP guests periodically throughout the session

· Upsell packages to your VIP guests wherever possible

· Ensure the booths are clean and tidy, with clean menus, at all times

· To successfully resolve guest complaints wherever possible referring unresolved complaints to the management team

· Comply with displayed bar tariffs and any promotional offers applicable to each session

· Ensure your workstation is not left unattended

· Ensure that all areas are dry and clear of spillages or broken glass.

· Public and staff areas should be kept clean

· Maintain bar areas in line with operating standards

· Serve drinks, as ordered providing quality guest service

· Ensure good housekeeping standards are applied and deliver a safe environment through maintenance of the venue

Job Type: Part-time
Part-time hours: 20-25 per week

Salary: Up to £10.17 per hour

Benefits:

• Employee discount

Schedule:

• Night shift

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Bournemouth: reliably commute or plan to relocate before starting work (required)

Experience:

• Hospitality: 1 year (preferred)

Work Location: In person