Area Manager - Operations

Role Overview & Responsibilities

Area Manager - Commercial Contract Cleaning Sector

Company/Dept: Green Machine SW Ltd – Operations Team

Reporting to: Operations Director

Job Type: Full time

Salary: £30,000 per annum

Location: 60 mile radius of Exeter

Benefits: Company vehicle – 28 days holiday – Mobile Phone – Laptop – Excellent Career progression prospects – Flexible working hours – Family-owned staff focused company

Due to our continued success, we have an exciting new area manager opportunity within our operations team.

As well as working with a friendly, dynamic and supportive fun team, you will enjoy seeing your passion and commitment making a real difference, developing and growing our family-owned business still further. You will be joining one of the most successful and progressive businesses in the Southwest who have a focus on the personal development of their amazing staff

Main Responsibilities:

· Retain customers by ensuring a high level of customer satisfaction with reliable service delivery through a motivated, trained workforce.

· Building relationships and delight customers with every interaction with customers through regular communication and attending onsite meetings

· To act as Line Manager to and regularly visit all site employees, incorporating recruitment, training, personal development, and applying HR / disciplinary process.

· Ensure operational cover by planning and organising staffing requirements, including arranging cover for sickness and holidays and arbitrate the time and attendance system.

· Conducting random and pre-planned audits

· Ensure that site documentation and risk assessments are maintained and correct.

· Ensuring Health & Safety procedures and legislation is adhered to

· Identifying opportunities for continuous improvement cost savings and account growth.

· Refer potential opportunities to the sales department and assist marketing and sales by providing appropriate guidance and support.

· Log, respond to and solve problems that customers are experiencing as quickly and as efficiently as possible. Escalate issues when necessary to prevent losing a customer.

· Attract and retain customers by answering questions and providing suggestions that lead to their short- and long-term success. Solve for the customer's problem, not for your convenience.

Skills & Experience:

· Candidates need to be skilled in at working in a fast-moving environment within the commercial cleaning service sector

· Customer service and relationship building skills

· Excellent communication skills (in-person, phone and email)

· Good knowledge of Microsoft word and Excel

· Positive attitude to challenges with the ability to remain calm under pressure in a highly pressurised environment.

· Interpersonal and people management skills with the ability to support, motivate, develop, and lead a team through regular coaching, one-to-ones, and celebrating your team’s successes.

· Full and clean UK driving licence and be able to travel to sites

· Must live within commuting distance of the location as detailed

· You must be flexible to work as this is not a 9 to 5 position.

· Be of a smart and professional appearance

Why us:

Green Machine SW Ltd is the place for your career. Our growth offers you the opportunity to expand and develop your career in a direction that interests you. We offer a supportive and flexible working environment, taking your career seriously to enable you to be the best you can be.

What next:

For further information please contact Michelle on 07548 183362 or send your cv to mrellis@greenmachinesw.co.uk

Job Type: Full-time

Salary: £30,000.00 per year

Benefits:

• Company car
• Mobile Phone
• Laptop
• Ipad

Job Types: Full-time, Permanent

Salary: £30,000.00 per year

Benefits:

• Company car
• Company pension

Schedule:

• Monday to Friday

Experience:

• Managing: 1 year (required)
• Commercial cleaning: 1 year (required)
• Microsoft Excel: 1 year (preferred)
• Microsoft Word: 1 year (preferred)
• Microsoft Outlook: 1 year (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: On the road

Reference ID: AM - EXET