Hotel Receptionist

Role Overview & Responsibilities

About the role

We are looking for a friendly and enthusiastic hotel Receptionist to join our Front of House team. You will be responsible for running an efficient reception area, managing bookings and ensuring a pleasant and warm experience for our guests.

Responsibilities

• Greeting guests on arrival to the hotel and making them instantly feel at ease
• Processing check-ins and explaining key facilities within the hotel
• Providing advice and information about local attractions, restaurants and transport options
• Creating final bills at check-out and processing payments accurately
• Dealing with guest complaints or issues in a timely and professional manner
• Liaising with housekeeping staff to ensure rooms are available for check-in
• Shifts are based on 5 of 7 days and include early morning, late evenings and weekends on a rota basis

Job Type: Full-time

Salary: From £10.00 per hour

Benefits:

• Company events
• Discounted or free food
• Employee discount
• Flexitime
• Referral programme
• Sick pay

Schedule:

• 8 hour shift
• Flexitime

Supplemental pay types:

• Tips

Work Location: One location

Reference ID: Front Office