Receptionist/Administrator

Role Overview & Responsibilities

• Key Accountabilities *

Performance

· Take ownership of the daily and weekly tasks to be completed by the reception team

· Support the promotion of patient choice through asking patients to complete Smile Checkers and provide information about products, services, promotions, available finance options and oral health products

· Conduct regular system reviews to identify and action issues around debt, open courses, DNAs

People

· Build and nurture great working relationships with the Clinical team

· Be actively involved in the smooth running of the practice by working well with your practice team · Share your knowledge and experience with team members and undertake any suitable training to enhance your job role

Process

· Fill the diary and optimise appointment booking by using the principles of colour coded SMART diaries

· Take ownership for all aspects of money management including transmitting electronic claims daily (EDI)

· Comply with the mydentist health and safety policy and all relevant risk assessments including ergonomic

· Always adhere to mydentist policies and procedures

Patients

· Welcome patients whether it be in person or over the phone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating information about waiting times

· Accurately update and protect patient information including on the patient electronic database

· Book next appointments before the patient leaves and action reminders including courtesy calls

• Key Performance Indicators *

Performance

· Achievement of Oral Health Products target

· Smile checker completion

· Debt in line with practice target

· Open courses in line with practice target

People

· Attendance and timekeeping meets required standards

· Engagement with GPTW and Your Voice activities

Process

· Maintain SMART diaries

· Adherence to cash management procedures

· Daily EDI and claims management

· Issuing of Patient recalls

Patients

· Friends and family response rates meet contract requirement

· NPS and friends and family score at Practice level (meets practice targets) · Telephone answering meets practice target

· Daily updating contact information for failed SMS / E-mail patient communications · DNAs in line with practice target

Person Specification

· Caring and compassionate

· Excellent interpersonal skills including a professional and welcoming telephone manner

· Excellent organisational skills in order to manage multiple tasks and process timelines

· Demonstrates flexibility

· Able to build strong relationships with the Practice team

· Excellent verbal and written communication skills

· Willingness to learn about all products and services offered

· Ability to use IT and operate a computer based systems, experience of using R4 desired

Job Type: Full-time

Salary: Up to £11.50 per hour

Benefits:

• Childcare
• Company pension
• Discounted or free food
• Employee discount
• Gym membership
• On-site parking
• Store discount
• Wellness programme

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Monday to Friday
• Weekend availability

Work Location: One location