Health Club Receptionist

Role Overview & Responsibilities

Health Club Receptionist

The Laguna Health & Spa is situated in the heart of Cardiff. It offers a wide range of facilities including a state-of-the-art gym with an expanding membership. In addition we have a 20 metre swimming pool, spa bath, steam room and a luxurious spa offering Pevonia treatments.

In this role you will be responsible for providing a professional front desk image that is both prompt and to a 4* deluxe standard of service to all our club members, guests and visitors.

Duties Include:

• Working between 32 hours per week, as per departmental rota earliest start time 7am am and latest finish time 9 pm.
• Greeting members and guests on arrival and providing assistance as necessary
• Answering the telephone and directing enquiries
• Handling any problems or complaints efficiently and in a professional manner
• Preparing members/guests bills and taking payment
• Dealing with spa booking / PT enquiries.
• Attending to special request – e.g. spa lunch requirements etc.

What we are looking for

• Passion for the beauty and spa industry
• Honesty and transparency with both colleagues and guests
• Pro-active team player who easily connects with others
• Excellent interpersonal, communication and presentation skills are required
• Ability to work flexible hours, including evenings and weekends
• Excellent customer service skills and is passionate about exceeding guest expectations
• Remaining calm under pressure while working in a fast-paced environment
• Strong IT skills, with experience of booking software such as Premier Spa
• Experience of adhering to hotel & company procedures

We offer

Great benefits and opportunities to develop and grow with us.

• A competitive remuneration package.
• ·Employee & Friend and Family hotel room rates across the Park Plaza and Radisson brand.
• Discounted food and beverage.
• Attractive spa and gym membership
• Monthly passion player (employee of the month).
• Annual service bonus.

Job Types: Full-time, Part-time
Part-time hours: 32 per week

Salary: £10.10 per hour

Benefits:

• Discounted or free food
• Employee discount
• Gym membership
• Store discount

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Loyalty bonus

Education:

• GCSE or equivalent (preferred)

Experience:

• Reception: 1 year (preferred)
• Beauty: 1 year (preferred)
• Admin: 1 year (preferred)
• Reservations: 1 year (preferred)

Language:

• English (required)

Work Location: In person