Customer Service Assistant

Role Overview & Responsibilities

JOB TITLE
Customer Service Assistant

JOB PURPOSE
To welcome and serve visitors to the cinema in an individual and informed way whilst delivering the highest standard of customer service at all times. You will support the cinema team to promote the benefits of membership and continuously drive sales, whilst ensuring a smooth running of the cinema in line with policies and procedures. You will be fully trained to perform different duties at various times across the cinema. Your duties will include Box Office duties, Retail duties, Usher duties, Bar duties and Kitchen duties with particular attention paid to customer service in all areas.

MAIN DUTIES
Customer Service – You will:

• Deliver an excellent standard of customer service in line with the Picturehouse Experience Expectations through individuality, serving pleasantly and efficiently whilst managing queues effectively and having up to date product knowledge to maximise customer enjoyment and encourage repeat visits

Promoting Sales – You will:

• Be knowledgeable of current marketing promotions and raise customer awareness
• Promote Membership through personal recommendations and upcoming films, highlighting the benefits and rewards of the Membership scheme

Health & Safety – You will:

• Follow the Food Hygiene Regulations and Health & Safety Policies
• Work efficiently using all pieces of equipment (you have been trained on) correctly and with care
• Undertake daily cinema cleaning including cinema, toilets, back of house areas, screens, cinema seating, all front of house areas and emptying and removing of rubbish as required

Along with your main duties, you will also be expected to carry out any other duties that are reasonably asked of you.

PERSON SPECIFICATION

Essential:

• Passionate about excellent customer service
• Confident in communication with customers and colleagues
• Works effectively as part of a team
• Adaptable and flexible to changing circumstances
• Resourceful and able to work under pressure
• Available to work at key business times i.e. evenings and weekends
• Comfortable to work in a fast- paced environment

Desirable

• Cash handling experience
• Experience in a service related industry
• An interest in and knowledge of film and Picture house's programming strands
• Bar experience
• Barista experience

Job Type: Full-time, Part-time, Permanent

Salary: £10.95/hour

Work Remotely

• No

Job Types: Full-time, Part-time, Permanent

Job Types: Full-time, Part-time, Permanent
Part-time hours: 24 per week

Salary: £10.95 per hour

Benefits:

• Company events
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Health & wellbeing programme

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• London, W1D 7DH: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person