CLINICAL ADMINISTRATION - OFFICE

Role Overview & Responsibilities

About us

Racoo Screening are experts in the implementation of workplace Drug and Alcohol testing programmes, DNA screening. We deliver a complete and fully managed service to commercial organisations, professional and amateur sport, local authorities and the public sector. We are going through an exciting period of growth, and our team now needs to expand and recruit additional administrators to join our office team.

Racoo office administrators provide a vital link between clients and our sample collection network. The successful applicant will join a multi-disciplinary team and play an active role in providing an exceptional service to clients.

Taking in customer phone calls and emails and organising the collector network to attend these appointments.

Responsibilities:

• Manage testing supplies and equipment.
• Maintain filing systems and records.
• Develop and implement new administrative systems, such as record keeping and data management.
• Answer phone calls and emails in a timely manner.
• Assist with scheduling meetings, appointments, and other services.
• Provide general administrative support to staff members.
• Keep good relations with the sample collection network, checking availability
• Follow up with customers on satisfaction.
• Provide training materials to the collector network

Job Type: Part-time
Part-time hours: 25 per week

Salary: £13.00-£14.00 per hour

Benefits:

• Flexitime

Schedule:

• Flexitime
• Monday to Friday

Education:

• A-Level or equivalent (required)

Experience:

• Customer service (required)
• Administrative experience (required)

Language:

• English (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person

Expected start date: 01/08/2023