IT Support Engineer

Role Overview & Responsibilities

IT Support Engineer – Job Description

Company Details:

Teceze is a leading information technology, consulting and business process services company headquartered in the UK and has offices across 15+ countries. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, Teceze has a dedicated workforce of over 1500+ employees, serving clients in 75+ cities across 6 continents.

Our Main Goal in this Role

Desktop Technician will provide day to day local\remote desktop support, accept, and treat Incident tickets assigned to his/her support queue, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system (Service Now)

The candidate will provide local onsite support to the customer through deskside visits or by manning the IT Spot walk-up counter. Desktop Support Engineer is mainly engaged in break-fix activities, fault diagnosis and resolution of end-user hardware or software issues and questions that require hands-on treatment. Support includes receiving and shipping end user equipment, device reinstallations or swaps, equipment delivery.

What You Will Be Doing

· Provide first/second level contact and problem resolution for customer issues.

· Work with Third Party Vendors to remediate complex AV issues as needed.

· Provide timely communication on issue status and resolution.

· Maintain ticket updates for all reported incidents.

· Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, other authorized desktop application.

· Install, upgrade, support and troubleshoot for end-user equipment.

· Performs remedial repairs on Desktops, laptops, and any other authorized peripheral equipment.

· Use diagnostic tools to troubleshoot problems associated with network connectivity, and PC hardware/software including mobile phones.

· This position requires the ability to work in a process-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Required Skillset

· Minimum of 1-3 years of IT experience.

· Experience of support end-user devices in an enterprise desktop environment.

· Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions.

· Mobile device management including IOS and Android devices, enterprise encryption solutions

· Basic experience of Networks and end-user infrastructure systems such as Active Directory, SCCM, Intune, VPN and Antivirus soft

· Proven analytical, troubleshooting, and problem-solving skills.

· Basic Networking Skills

· Proven ability to multi-task, effectively determine priorities and meet SLA’s.

· Local language is mandatory, plus good command of English

Job Location: London, UK

Job Type: Full-time

Pay: Up to £2,000.00 per month

Benefits:

• Company events
• Company pension
• Gym membership

Flexible Language Requirement:

• English not required

Schedule:

• Monday to Friday

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Technical support: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person

Reference ID: The candidate will provide local onsite support to the customer through deskside visits or by manning the IT Spot walk-up counter